Frequently Asked Questions

We’re here to help. If you have any questions, please don’t hesitate to contact us.

Am I eligible for a loan?

You are eligible to use our loan matching service from ThisLender if you answer ‘yes’ to these following questions:

  • You are aged 18 years old or over?
  • You are a UK resident?
  • You have a permanent address?
  • You have a regular income?
  • You have a UK bank account
  • You have a UK debit card?
  • You are NOT currently bankrupt?

Can I cancel my loan?

As we are a broker, we are not involved in the cancellation process. If for any reason you decide to cancel the loan, please contact your lender directly and refer to the cancellation policy that is outlined in your loan agreement.

How does it work?

ThisLender is a broker that offers flexible loans that suits your lifestyle. We have made the process free-to-use, simple and as clear as possible.

There are 3 easy steps to complete the loan application process:

Step 1 – Complete the online form. We only need a few details, and there’s no paperwork or long winded questions to answer.

Step 2 – Our online loan matching technology will quickly match you to a suitable loan lender on our panel – it’s that easy!

Step 3 – If you are approved, you will be transferred directly to the lender’s website where you will be able to complete the final part of the loan process. Please review the loan offer carefully and make sure you are happy before deciding to accept the loan or not. If you are happy with the loan, sign the loan agreement online and receive your loan from your lender.

When will I receive my loan?

Funding times will vary depending on the lender you are matched with. The bank you use and the time of day you make your application may also have an impact.

I have bad credit – is it a problem?

Absolutely not. As a broker, we work closely with many lenders who will consider applicants with a poor/bad credit history.

What are the fees and charges?

As a broker, we do not charge you any fees for using our service.

Each application is assessed by the lender, and the exact APR percentage rate will be given to you before you approve the offer. The charges including fees are given to you in a clear way that you understand them fully and clearly, the terms and conditions of the loan are also given to you before you proceed so that you are happy with all aspects of your loan offer.

Please view our Fees and Charges page for more information.

Do I need to be on the electoral register?

No, you do not need to be on the electoral register to apply.

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Access from £50 to £5,000

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Representative 49.9% APR

Representative example: Amount of credit: £1200 for 18 months at £90.46 per month. Total amount repayable of £1628.28 Interest: £428.28. Interest rate: 49.9% pa (variable). 49.9% APR Representative. Rates from 45.3% APR to 1721% APR - your no-obligation quote and APR will be based on your personal circumstances. The minimum repayment period for any loan will be 90 days from the date the loan is issued. The maximum repayment period is 3 years.

We are a credit broker, not a lender.